Shipping policy

Every VELÁRE order is dispatched from our atelier in Melbourne, Australia. Each bottle is hand-checked, wrapped in our signature packaging and accompanied by a complimentary 5ml chapter to explore.

Processing time

Orders are prepared within 1–2 business days of being placed. During collection launches, restocks and Australian public holidays, processing may take an additional day.

You will receive a confirmation email with tracking the moment your order leaves us.

Australian shipping

Shipping is $15 AUD delivered with Australia Post. The delivery timeframe is 5-8 business days

Duties, taxes and customs

Australian orders include GST. International orders may be subject to customs duties, import taxes and clearance fees on arrival, payable by the recipient. These are determined by your country's customs authority and are outside VELÁRE's control.

We are unable to mark international parcels as gifts or undervalue shipments.

Tracking your order

A tracking link is included in your shipping confirmation email. If you have an account with us, your tracking is also available under Order history.

If you haven't received tracking within 3 business days of ordering, please contact us at info@velareco.co.

Lost, damaged or undelivered parcels

If your order arrives damaged, please email info@velareco.co within 7 days of delivery with photographs of the parcel and bottle. We will replace any damaged items at no cost to you.

For parcels marked as delivered but not received, please first check with neighbours and your local post office, then contact us within 14 days so we can lodge a trace with the carrier.

Address accuracy

Please review your shipping address carefully at checkout. We are unable to redirect parcels once they have been dispatched. Returns due to incorrect addresses will incur a re-shipping fee.

A note on fragrance shipping

VELÁRE fragrances are classified as flammable liquids under international transport regulations. We ship in compliance with IATA dangerous goods requirements via approved carriers. This may occasionally affect delivery options to remote regions.

Questions

Reach us at info@velareco.co for anything shipping-related. We respond within one business day, Monday to Friday.